Tag Archives: customer 360

Breaking down data silos: when SAP alone is not enough

Categories: Data Engineering Enterprise Data Hub Operational Database Partners

Running a large company is impossible without having an ERP system in place, and SAP business software remains at the forefront in this category. But when companies are looking towards new technologies such as data lakes, machine learning or predictive analytics, SAP alone is just not enough. To keep up with tech trends, businesses have…

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Six Strategies for Advancing Customer Knowledge: Bringing Data Together

Categories: Customer Analytics General

I often meet with our customers to help them understand how to connect modern technology to business success. The ever-present question at these encounters is “Where do I start?”  For them, they may understand that they need a data-driven strategy or the culture may aim to take a shift to being guided by data. These…

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Banks Use Big Data Analytics and Apache Hadoop to Deliver Contextual Experiences

Categories: Financial Services

Complex Customer Journey Customer interactions have become increasingly complex to map and understand in omni-channel banking.  Ask any bank and they will tell you it is a colossal undertaking. On average, consumers leverage 3-4 channels to interact with their bank – from web chat, mobile apps, devices, call center, IVR, ATM and branch. When you…

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