Doing a 180 on Customer 360 – The Preferred Path to Customer Insights

Categories: Customer Analytics

451 Research Analyst Sheryl Kingstone, and Cloudera’s Steve Totman recently discussed how a growing number of organizations are replacing legacy Customer 360 systems with Customer Insights Platforms (watch the replay here). In this blog post, Sheryl outlines how next-gen CIP applications are delivering a better customer experience, and why businesses are relying on CIPs as…

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Take Customer Experience Back to the Future with Data

Categories: Customer Analytics

Delivering a positive and memorable customer experience is the cornerstone of nearly every organization. Failure to do so negatively impacts a company’s bottom line and reputation. Each year, companies invest millions of dollars in programs and solutions that aim to improve the customer experience and provide valuable customer insights, but what if for the answer,…

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Cloudera spotlights partner success at Strata Data with Partner Impact Awards

Categories: Partners

At Strata Data, it appeared that artificial intelligence, machine learning, and the promise of game-changing insights from big data were at the forefront of everyone’s mind. Cloudera aimed to demystify the “how” in the AI and big data equation at Strata Data through helpful sessions, anticipated keynotes, and new product announcements to alleviate the mystery…

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