Hold this question in your head as you read: Is your company ready to be customer obsessed? Forrester recently put out a report that insight driven businesses are estimated to grow 27% annually. These companies are growing significantly faster than their competitors because they are able to optimize every aspect of their business. In order…
We are proud and excited to announce that Cloudera’s Support organization is certified under the Service Capability & Performance (SCP) Standards . We’d like to take a moment to thank our many Cloudera colleagues (both within and outside of the support organization) for their great team efforts in reaching this certification goal — we’d especially like…
In a recent webinar, “Breaking Through The Noise: Defining Data Science Skills, Tools, and Training”, Cloudera’s Director of Data Science, Sean Owen, and Principal Curriculum Developer, Tom Wheeler, presented on the state of the data science industry and went over these topics: What is data science and who are data scientists What tools does a…
In a recent webinar, “Data-Driven `Customer Support”, Adam Warrington, Senior Manager of Internal Systems Engineering at Cloudera, presented the tools that our support organization uses to quickly solve customer issues. Some of the key points covered in the webinar are: Why did Cloudera decide to invest in an EDH and build support tools on top…